CUSTOMER SERVICE
When Customer Service is not a department but an attitude
The extensive Polytrade Commercial Team’s experience grants competences capable to identify the most suitable solutions for each individual client’s needs in terms of product quality, cost advantage and logistic efficiency.
The Converter is followed during the entire procurement process. 9 Customer Service employees together with 10 area salesmen and a ”dedicated” technical Support team assist client with product selection, best general terms and delivery planning as well as post sales assistance.
Customer Satisfaction is since always centric in our organization: by leveraging different own survey tools, Polytrade is constantly looking for opportunities to raise its value proposition.
The care for details is our standard!
Commercial References
Commercial Director Luca Marangoni marangoni@polytrade.it +39 02-98891705
Commodities:
Sales Manager Luca Marangoni marangoni@polytrade.it +39 02-98891705
Customer Service Leader Eva Fossi fossi@polytrade.it +39 0574-653422
Engineering Polymers:
Sales Manager Martino Mauri mauri@polytrade.it +39 02-98891704
Customer Service Leader Michela Cipriani cipriani@polytrade.it +39 0574-653442
Green:
Product Manager Roberto Nutini nutini@polytrade.it +39 0574-653451
